{"id":5777,"date":"2021-03-22T03:56:02","date_gmt":"2021-03-22T03:56:02","guid":{"rendered":"https:\/\/support.shipout.com\/?docs=docly-documentation\/faqs\/when-amazon-returns-the-good-and-customers-cannot-get-the-tracking-order-number-can-the-system-identify-which-customers-return-order-corresponds-to-the-returned-products"},"modified":"2021-08-07T08:06:23","modified_gmt":"2021-08-07T08:06:23","slug":"when-amazon-returns-the-good-and-customers-cannot-get-the-tracking-order-number-can-the-system-identify-which-customers-return-order-corresponds-to-the-returned-products","status":"publish","type":"docs","link":"https:\/\/support.shipout.com\/?docs=docly-documentation\/faqs\/when-amazon-returns-the-good-and-customers-cannot-get-the-tracking-order-number-can-the-system-identify-which-customers-return-order-corresponds-to-the-returned-products","title":{"rendered":"When amazon returns the good and customers cannot get the tracking order number, can the system identify which customer&#8217;s return order corresponds to the returned products?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5777\" class=\"elementor elementor-5777\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc8e938 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc8e938\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b83e52\" data-id=\"8b83e52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-797c72d elementor-widget elementor-widget-text-editor\" data-id=\"797c72d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><strong>The system has two ways to corresponds returned order when the tracking number cannot access:<\/strong><\/p><p><span style=\"font-weight: 400;\">1) When OMS customers create a return forecasting in the system, they can fill in the RMA as customer name + returned batch number (for example Queena_001) and fill in the information in the address info field of the package returned by Amazon so that the warehouse can retrieve the corresponding return order in the WMS system through RMA when the warehouse received returned order from Amazon.<\/span><\/p><p><span style=\"font-weight: 400;\">2) OMS do not make a return forecast. When the warehouse receives a return from Amazon, it will create a return claim form for the OMS customer by scanning the tracking number, and the OMS customer will replenish the SKU information after getting the tracking number provided by Amazon.<\/span><\/p><p><br \/><br \/><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The system has two ways to corresponds returned order when the tracking number cannot access: 1) When OMS customers create a return forecasting in the system, they can fill in the RMA as customer name + returned batch number (for example Queena_001) and fill in the information in the address info field of the package [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2613,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"_links":{"self":[{"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/5777"}],"collection":[{"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.shipout.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5777"}],"version-history":[{"count":5,"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/5777\/revisions"}],"predecessor-version":[{"id":5782,"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/5777\/revisions\/5782"}],"up":[{"embeddable":true,"href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/2613"}],"next":[{"title":"Does WMS supported FBA Transfer? How to Submit an order for this scenario","link":"https:\/\/support.shipout.com\/?docs=docly-documentation\/faqs\/does-wms-supported-fba-transfer-how-to-submit-an-order-for-this-scenario","href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/5783"}],"prev":[{"title":"Does the system support partial storage and partial replacement or returned SKUs?","link":"https:\/\/support.shipout.com\/?docs=docly-documentation\/faqs\/does-the-system-support-partial-storage-and-partial-replacement-or-returned-skus","href":"https:\/\/support.shipout.com\/index.php?rest_route=\/wp\/v2\/docs\/5766"}],"wp:attachment":[{"href":"https:\/\/support.shipout.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5777"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.shipout.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=5777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}