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  5. How does OMS create a return order?

How does OMS create a return order?

1. Create a return order manually

Steps: Warehouse >Return>Create Return>Fill in the information( red* is required)>Add product and quantity>Select processing method>Check additional services as needed>Save

RMA: It is the return batch number that used to identify whom the shipment is from, youcan make up your own code like Name+date, Jason0718. You have to enter either RMA# or tracking#.

Tracking#: return shipment tracking#. When there are multiple tracking numbers, separate them with commas;

When the processing method is “relable”, upload the new SKU label by clicking ‘upload’

You can add multiple packages if there’s more than one.

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