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ShipOut – OMS user guide


Welcome to the order management system of ShipOut-OMS. I hope you’re done with the initial set up before you formally place an order (see the detailed operation process below for details):

  1. Required setting: Create SKU, and associate store alias when selecting link store to place order;
  2. Linked stores (needed only if there is an online store): pre-linked stores that require automatic ordering by the store;

Functional Overview

ShipOut allow its users to use an OMS (Order Management System) for product import, order import, order storage, delivery, inventory check, work order application and other operations. A one-stop platform that greatly saves communication costs and labor costs for sellers and warehouse personnel.

1. User activation and login

  1. New user activation account: You will receive an email that the warehouse created an OMS account for yourself. The email will contain the initial password. Click login, fill in the account number (ie mailbox number), and initial password to log in. You can also click “Forgot Password” to reset the password;
   Remarks: OMS URL:  

2. Product Management

Function overview : ShipOut supports users to add, delete, deactivate, modify, filter and view products, etc. After users create products, they will be automatically submitted to the warehouse for review.


  1. The product SKU cannot be changed again after it is created;
  2. The product size and weight must be filled in correctly when calculating related expenses;
  3. Products that need to be ordered by a store must be associated with a store alias;

_2.1 Create a new product

There are two ways to create new products: you can manually create new products if there are fewer SKUs; if there are more SKUs, importing products in batches with Excel is recommended.

Two types of products are available: standalone products containing only one single product and bundled products consisting of several standalone products.

It should be noted that in a warehouse system, the SKU must be a unique identifier and is the basic unit for distinguishing different products

_2.1.1 Manually create an standalone product:

Products New Products New stand-alone product heck the warehouse/s where you want these products to show Fill in all necessary information   If the product is sold in an online store, you need to associate the store platform alias in the “Alias” section> then Submit; if there is an international shipping requirement, you must fill in the information required for customs declaration in the International Shipping Options” Note: The Amazon store alias is ASIN, eBay store alias is SKU platform. If you are not sure, you can test the order in the “Order Management” interface after linking the store and check the SKU store information to determine (see Figure 4 below);

_2.1.2 Manually create Bundled Product

A bundled product is a product set composed of multiple item quantities of one SKU or several different standalone SKU, for example, a skincare product set. 

Before creating a bundled product, the SKUs of the bundled product must already exist in the system, so please add a single product before adding a combined product. “Automation Inventory Conversion” needs to be turned on if you need to convert inventory from a Single SKU product to a Bundled product inventory.

Step: Products New Products New stand-alone product Check the warehouse/s where you want these products to show Fill in all necessary information , All fields with a red * are required. Also, you can set the Low Inventory Alert Threshold If the product is sold in an online store, you need to associate the store platform alias in the “Alias” section> then Submit;  If there is an international shipping requirement, you must fill in the information required for customs declaration in the International Shipping Options”

_2.1.3 Import Products in Bulk

Steps: Product Import Import Standalone product Select warehouse Download form template > Fill in form Select filled form Upload Confirm information Import 

Template rules:

  1.  Column headings in red are required. Other necessary information should be provided if possible.
  2. Item Package Type – If you do not need other materials for packaging, select “Ready to Ship”, and if you need additional packaging materials select “Package Needed”.
  3. Qty In One Package: There can be several products in each package;Hazardous (Battery) – if it includes hazardous items, such as batteries.
  4. Weight 1 and Weight 2 – if weight is in kilograms, Weight 1 is for kg, then Weight 2 should be 0. If unit weight is lbs., Weight 1 is for pounds and Weight 2 is for ounce.
  5. InboundOrderCount – To Separate and index inbound Orders, one inbound order can only has one count #
  6. PackageTypeCount – Indicating the carton type of an inbound order. One carton type can only has one count #.
Import and update existing data: refers to products that update existing data Import and create new records: Import new product records Ignored, Irregular or missing data name – Invalid column, missing or invalid product name.   Ignored, mapping failed – Invalid column, inconsistent product size or weight unit Invalid line, duplicate data-name disregarded, duplicate data name    

_2.2 Batch Associate Store SKU

For multiple SKUs, you need to associate the store SKUs with the system ‘OmsSku’in batches to match the store order information. It is recommended that SKUs be done in batch association.

Steps: Product> Import dropdown> Import Selling Channels Alias> Download Template> > Fill out form> Upload> Confirm Import information> Impor> Fill in the template .

There are three fields required:  

  • OmsSku – SKU code set by this system.
  • Store Sku – store SKU code, if different SKU stores have different SKU, then add a line of information.;
  • Store Name – the name of the store. The name of the store in reference to the SKU.
  • Modify product information: After creating or importing the product, before WMS review, you can edit the product again: pull down to view>Edit>Modify product information>Submit; Note: The product cannot be modified after WMS review;
  • Print the SKU barcode of the product: pull down to view>Print SKU barcode;
  • Batch operation: check the product item> click “batch operation” to batch “archive” and batch “delete” products; note: all documents
  • Export product: Product>Export>Export independent product, all product lists can be exported;

3. Product Storage Declaration

_3.1 OMS customer orders

1) There are two Types of Warehouse Orders:  
  • Inbound – warehouse data must be added to the inventory data and must select “Inbound” when creating.
  • Crossdock – shipout immediately after receiving. Products don’t need to be added to the inventory, select “Crossdock” when creating.
2) There are two ways to create inbound orders:  
  • Single inbound order – can be manually created for a small order.
  • Multiple inbound orders – needs to be created in batches. It is recommended to import the inbound orders.  
3) After the inbound order has been submitted to the warehouse, the package label should be attached on the outer package or placed in the box according to the needs of the warehouse (see the following operation steps for details) so that different boxes can be located easily when received by the warehouse.

_3.1.1 Manually create a inbound order:

Steps: Inbound> Create> Select Warehouse> Fill in necessary information> Save> Submit and the record will show under Draft on the WMS.

Delivery method – Refers to the type of packing. Commonly there are boxes, pallets, and containers of various sizes. It is useful for warehouse to set different fees according to different packing type

Logistics details – Fill in the shipping address details. Common address information can be set in advance in Settings> Warehouse Settings> Address Book.

Tracking numbers – It is convenient to estimate the time of arrival and confirm the order number. When there are multiple packages you can fill in multiple Tracking Numbers, separated by comma

Box type – The same type of box is the same if the SKU and the quantity are the same. If there are several types of cartons in the warehousing list, you can add a carton type and fill the quantity of each carton type and quantity of the SKU in it.

ShipOut allows the creation of orders in two ways: manual creation of single inbound orders and batch import inbound orders.

Steps: Inbound> Import Inbound> Select Warehouse > Download Template > Fill in Template >Select the Form that you entered in > Upload: Review Information > Import > Submit the order to the warehouse in draft page.

Fill in the rules:

  1. Columns with red headings from the downloaded templates are required and correct formatting must be followed. To avoid issues, please refer to the instructions in the template.
  2. Inbound Order Count – Used to identify the number of the inbound order, each inbound order has a serial number, just type in 1, 2, or 3.;
  3. Arrival Type – Used to indicate the type of transport to the warehouse (box, pallet or container) which is limited to the options in the drop-down menu.
  4. Inbound Tracking number – The tracking number sent to the warehouse is based on the package or, if the inbound record of each package needs to be tracked. The tracking number of each box needs to be indicated.If the items to be obtained are palletized, or each box does not have an individual tracking number, simply put in the master tracking number or the BOL number. However, the carton mark of each shipment must be attached to the outer package or placed inside the box, so that the warehouse can scan and receive the box.
  5. Carton Type Count – used to differentiate the types of boxes in the warehousing list. Whenever the same SKU is placed and the quantity of the SKU is the same, it is considered as 1 carton type.  
  6. Carton Quantity –the number of boxes belonging to the ‘same’ box type in the inbound order.
  7. Inbound Type – indicates if the type of carton is a standard inbound or cross dock type. Cartons with a crossdock inbound type will not be assigned to a location and will not be added to inventory;
  8. OmsSku – it is the SKU in the box, each box can contain multiple SKUs.
  9. Quantity Per Case – the number of products per box.;

_3.1.3 Printing Box Label

If there are multiple pieces of one ticket, in order to make it easier for the warehouse to scan each box for the receipt, and to make it easier to track the receiving record of each box, you need to print the Carton Mark and have it placed on the outer /inside the box after the Inbound Order has been submitted to the warehouse.
Steps: Inbound > Awaiting > Select view drop down> Print Carton Mark

_3.1.4 View the OMS Inbound Order

  • Draft – an unsubmitted OMS Inbound order. An unsubmitted OMS Inbound order in this state can be edited again and has not been included in the inventory.
  • Awaiting – the inbound order that has been submitted to the warehouse and is waiting for the warehouse to process. The quantity is included in the “inbounding” data in the inventory.
  • To be Received – the warehouse has confirmed the inbound quantity but has not put way the products to location.
  • Completed – The inbound has been completed and the items have been put on the shelf.
  • Canceled – Cancelled inbound orders. This includes all canceled records in history.

4. Product Outbound Declaration

Product delivery mainly includes small package delivery orders (one – piece delivery) and bulk delivery orders.

_4.1 Small Package Delivery Declaration

One-piece delivery is a small package delivery operation. There are three ways to place orders: store orders, create a single delivery order, and batch import delivery orders;

_4.1.1 Store Orders

Both the OMS client and the WMS warehouse can be linked to the store. After linking, the online store order information can be sent to the “Order Management” interface to place an order;

Settings> Selling channel> Link store or market> Click the corresponding store and follow the instructions to link.

Steps: Click the double arrow button in the upper right corner> “Sync all stores” to synchronize the orders of all stores to the “Order Management” interface.

Click the rotating arrow button next to a single store to synchronize a single store order> tick the order, click “outgoing”> create outgoing order> select “warehouse name”, choose logistics services as needed (if you need warehouse to generate waybill, select Selected by warehouse, if you upload the waybill by yourself, select Upload Shipping Label, if you don’t need logistics service, select No Shipping Service Request)> “Apply”> create outbound order. After the outbound order is submitted successfully, it will be generated in the “Outbound order result” column The outbound order number, and the outbound order will directly enter the warehouse management-outbound-pending outbound interface;

Note: The store SKU pulled by the store must be associated with the corresponding OMSKU in the “Product” module in advance: Product-Edit-Add Alias-Fill in the corresponding store SKU and select the store name;

_4.1.2 Create a Single Outbound Order

Steps: Outbound interface> Parcel Outbound Orders> Create Outbound order> Fill in the relevant information as required on the page , with a red * as required. Select the transportation service. You can check additional transportation services (such as signature service, insurance, Cash on delivery) and other value-added services, other information can be noted in the Note section>Save>Check the outgoing list in the draft interface>Submit the outbound order;


  1. Selected by warehouse – The shipping service will automatically match the rules setted by the warehouse in advance; Upload Shipping Label – Print the shipping label from other platforms and upload here; No Shipping Service Request – no logistics service required; or warehouse self-service.
  2. To add “Items to ship”, you need to click Add Item, enter SKU to query SKU inventory and fill in the quantity. Repeat the steps if  there are multiple SKUs in a single package.
  3. “Shipment Quantity” should not be greater than “Available Quantity”.

_4.1.3 Batch Import Outbound Orders

When there are multiple outbound orders, you can import outbound orders in batches by uploading a spreadsheet. Steps: Outbound Import Import Outbound Orders Select Warehouse Download template Fill in the information (Red headings means required Upload Once saved, it will be direct to Draft on Outbound Submit.

Rules when filling the template:

1)Follow the format shown in the template – (Red headings means required) and the recipient’s contact info must be filled in, avoid putting commas, and separate by spaces if necessary. The country and state should be abbreviated in uppercase letters, and the city should be complete.

2)Specific information:

  • Order No. (Order number)- You can also fill in other codes you need
  • OmsSKU – The SKU of the product, which must be consistent with the created SKU information.
  • SKU Quantity – Product quantity
  • Shipping Service – Selected from warehouse, it automatically matches the shipping service matching rules set by the warehouse.
  • Upload shipping label – OMS uploads the shipping label in PDF format
  • No shipping service needed – Self-pickup, no logistics service required.
  • Signature Option – Signature service, fill in “0” if not needed.

3)For multiple SKUs in a single order, you only need to add another line to fill in another SKU and quantity, and other repeated information does not need to be filled in again

_4.2 Freight Outbound Orders Declaration

Freight outbound are usually sent by courier or other non-express delivery methods. This includes FBA  and general bulk goods from the warehouse.

Bulk products out of the warehouse can only be submitted by creating a single outbound order.

_4.2.1 Create a Freight Outbound order

Outbound Freight Outbound Orders Create Outbound Order Fill in or select relevant information (* means required) Fill in the delivery address Add shipping products. Keyword search SKU-query inventory-fill in and click Add Item to add a product. If you need to add multiple SKUs, follow this step again>Select additional services as needed>Save  

_4.2.2 Outbound Order Management

  1. Export outbound list – click “Export” to export the list of outbound list.
  2. Hiding and displaying of fields – click on the page-like icon on the right to display or hide the fields as needed by “dragging”.
  3. Outbound list screening – click on the funnel-shaped icon on the right to quickly find outbound lists.

5. Inventory View

In the “Inventory” module, you can click “Stock/Crossdock” to view the overall SKU inventory and click on a different warehouse to view the inventory of the product in different warehouses. Inventory data includes actual standard products, actual damage, available inventory, inbound and outbound data;

By going to “Change logs” for either Stock or Crossdock, you can view the change records of each inventory data

Filter the view – You can choose to show or hide the fields by “dragging” as needed.

6. Return

If the customer arranges to return the goods to the warehouse for processing or management, they need to submit a return order  to the warehouse.

In the return list, you can view the return orders in all states, and you can search by return order number, shipping order number or RMA number.

_6.1 Create a Return Order

_6.1.1 Manually Create a Return Order

Return Create a return order Fill in necessary information (* means required Add product and quantitySelect processing method Check additional services as needed Submit Note:
  1. RMA No – It is the batch number of the returned goods, which the customer needs to fill in.
  2. Tracking number – Return cargo tracking number. If there are multiple tracking numbers, separate them with commas.
  3. When the processing method is “Replace Label”, upload the new SKU label through the attachment.
Other Operation method (common methods are: Repair, Destroy, Add to Stock, etc.)> If there is additional processing demand, check the corresponding additional fee> Submit Note: For multi-package returns, multiple packages can be added.
Operation steps: return upload select warehouse download system template or upload your own file upload and map file  

_6.2 Manage Return Orders

  • OMS can view the progress of each order the return order list;
  • Return orders can be searched by filtering multiple numbers;
  • Submitted (unreceived) – Can view, edit, and cancel;
  • Received – Can be processed and viewed.

7. Work Order Function

If the user has additional operational requirements for goods in the warehouse, he may submit a request for a work order to the warehouse, which may be carried out with the consent of the warehouse;

_7.1 Submit a Work Order

The type of ticket configured by the WMS user can be selected after the specific warehouse has been selected, or the general type of ticket can be selected. The warehouse accepts the instructions to begin the process after the submission, and the progress goes to the suitable status page. When the ticket is completed, the fees on the ticket will be charged according to the content of the fees.

8. Billing view

The OMS interface allows users to view the transaction details of each order. The page supports system number search, transaction time and warehouse filtering. You can see the amount of the fee, the balance of the account, the type of bill and the details of the bill.

_8.1 How to view Transaction Details

Log in to your account->Billing and Funds->Enter the system order number to search> Click to view the bill details to view the bill details of the corresponding order

Click Transaction# to view the billing item details

_8.2 How to View the Bill

9. Recharge center

Log in to your account->Billing and Funds->My Warehouse -> Recharge Key drop-down box to select the corresponding warehouse -> Choose either online or offline for payment options-> Fill in the information according to the transfer method and click Submit.

After the recharge request is submitted, you can check the recharge status under Warehouse Billing> Balance Change records

10. Selling Channel Integration

We support customers to connect Amazon, eBay, Shopify, ShipStation and other online e-commerce platforms to import orders in batches for order management operations. Settings Selling Channels Connect to an online store or platform Select the corresponding e-commerce platform Follow the steps to connect.

After linking to the store of the e-commerce platform, you can directly place the order in the order management interface, no need to manually create the outbound order: order management> pull order> select store> process, then the order will enter the draft interface of outbound management; On the order management page, you can check the batch processing of orders in batches, or delete orders in batches.

11. Address Management

Settings->Address Book->Add New Address->Select Sender/Recipient->Fill in the Corresponding Information->Save

After saving successfully, you can edit or delete the address. You may also copy and paste this in the address book

Click verify, the address will be filled in automatically and verified whether it is a business address or a residential address.

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